Interim Senior Support Specialist

Responsibilities 

• Provide high-quality, customer-focused support, handling every call with professionalism, care, and efficiency. 

• Take ownership of issues, prioritising based on service level and business-critical needs and ensuring rapid, effective resolution. 

• Drive proactive improvements – from refining infrastructure and enhancing security to reducing support calls with smart, forward-thinking solutions. 

• Act as a trusted advisor, offering cost-effective recommendations and consultancy-level guidance to the business. 

• Share your knowledge and expertise, contributing to team training, documentation, and continuous improvement. 

• Uphold and enhance IS standards and policies while ensuring best practice in security and compliance. 

About You 

• A strong technical background in servers, networks, security, and infrastructure management. 

• Proven ability to solve complex problems, often taking on the toughest challenges. 

• Excellent communication skills with a customer-first mindset. 

• A proactive, self-critical approach – always seeking ways to improve service and efficiency. 

• Team players who thrive on collaboration and are keen to support colleagues across IS.