Bakkavor Group plc - Careers

Candidate Complaints Process - Recruitment Process Feedback & Resolution

INTRODUCTION

We are committed to providing a fair, transparent, and respectful recruitment experience for all candidates. We understand that occasionally concerns may arise during the interview process, and we want to ensure you have a clear pathway to address these concerns promptly and effectively.

OUR COMMITMENT TO YOU

At Bakkavor, we believe that every candidate deserves to be treated with dignity and respect throughout their recruitment journey. We take all feedback seriously and are dedicated to continuously improving our processes to ensure the best possible experience for prospective team members.

Your voice matters to us, and we encourage open communication should any concerns arise during your application process.

WHEN TO RAISE A CONCERN

You may wish to raise a concern if you experience:

• Unprofessional conduct during interviews or interactions.
• Concerns about fairness or bias in the selection process.
• Any other matter that has affected your candidate experience.

DETAILED PROCESS STEPS

STEP 1: INITIAL CONTACT

Contact your Talent Acquisition Partner

If you have any concerns about your interview process, we encourage you to raise these directly with your assigned Talent Acquisition contact in the first instance. They are best positioned to understand the specifics of your application and can often resolve matters quickly and efficiently.

What to expect:

• Acknowledgment of your concern within 2 business days.
• A thorough review of your feedback.
• Clear communication about next steps and timelines.
• A commitment to finding a fair resolution.

STEP 2: MANAGER ESCALATION

Escalate to the Talent Acquisition Manager

If your concern remains unresolved after speaking with your initial Talent Acquisition contact, or if you feel your matter requires additional attention, you may escalate your concern to the relevant Talent Acquisition Manager.

What to expect:

• A fresh perspective on your concern.
• Additional investigation if required.
• Direct communication about the resolution process.
• Updates on progress and outcomes.

STEP 3: LEADERSHIP REVIEW

Final escalation to Talent Acquisition Lead

For matters that require the highest level of review, or if previous steps have not resolved your concern, you may escalate to our Talent Acquisition Lead for final consideration.

What to expect:

• Comprehensive review of your entire case.
• Final determination on resolution.
• Clear communication of outcomes and any follow-up actions.

HOW TO SUBMIT YOUR CONCERN

When raising a concern at any stage, please provide:

• Your full name and the position you applied for.
• Details of your concern, including dates and names where relevant.
• Any supporting documentation or correspondence.
• Your preferred method of contact for follow-up.

OUR RESPONSE COMMITMENT

• Acknowledgment: We will acknowledge receipt of your concern within 2 business days.
• Investigation: We will conduct a thorough and impartial review of your feedback.
• Communication: We will keep you informed of progress and provide regular updates.
• Resolution: We aim to resolve most concerns within 14 business days.

CONFIDENTIALITY AND NON-RETALIATION

• All complaints will be handled with appropriate confidentiality.
• Your decision to raise a concern will not negatively impact current or future applications.
• We are committed to addressing concerns fairly and without bias.
• All parties involved will be treated with respect throughout the process.

CONTACT INFORMATION

Your Talent Acquisition Contact: Contact details will be provided in your application communications

Talent Acquisition Manager: To be provided by your TA contact when escalation is required

Talent Acquisition Lead: To be provided when final escalation is necessary

Alternatively, you may contact our general Talent Acquisition team: careers@bakkavor.com

We value your feedback and are committed to creating an exceptional candidate experience.