Product Lead (End User Services)

Product Lead – End User Services

Proud to deliver high quality products and develop a high-
quality career.

Salary £55,000 to £60,000 depending on experience

Location Spalding – This is a remote role with travel to Spalding to meet business needs

Monday – Friday 8.30 – 17.00

Excellent rewards package including – 25 days holiday, car allowance £8,400, life insurance, up to 20% bonus, family healthcare

Why join us?

We’re proud to offer you a career with real scope for development. It offers you a chance to shape impactful products and work closely with cross-functional teams in a dynamic environment. Bakkavor is currently 1 year into a large ERP project, this project is creating exciting opportunities across IT and brings together a number of functions working collaboratively. Working within the Client domain with global responsibility, this role is key to ensuring our end users services are aligned the dynamic requirements of the business.

What we do.

Bakkavor is a FTSE 250 listed business, with £2.2bn of revenue and is the market leader in the UK fresh prepared food industry. We supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury’s and Waitrose, and also have operations internationally in the US and China.

About the role.

This role is central to the Client Domain within Group IT, involving both strategic and operational responsibilities. The role requires a deep understanding of End User Devices and Services, ensuring products and services align with Group IT's objectives.. 

This is a key role operating within the Infrastructure and Operations domain structure and will act as an owner/champion for one or more products and/or services through their full life cycle from inception, growth, maturity, decline to retirement.

• Product Management: Own the full product lifecycle, from concept to retirement. Develop product propositions, prioritise requirements, and maintain the product roadmap. 

• Stakeholder Engagement: Build and enhance relationships with stakeholders, gather feedback, and drive effective prioritisation. 

• Supplier Management: Monitor supplier performance, implement improvements, and leverage supplier expertise for product development. 

• Change Management: Identify business opportunities, conduct cost/benefit analysis, and prepare business cases for complex changes. 

• Problem Solving & Analysis: Support Service Delivery colleagues in diagnosing business issues, conduct cost/benefit analyses, and support business case development. 
• Strategic planning: Contribute to the strategic planning process, ensuring plans to evolve products and services are aligned to the strategy for its respective function and Group IT.

About you.

The Product Lead will demonstrate proven project delivery and stakeholder management, leadership and commercial awareness.  They will also drive continuous improvement with a strong focus on Customer Experience and incorporate emerging industry trends into strategic planning, thus contributing significantly to the organisation's growth and success

You will ideally be:

• Expert in End User Services
• Experienced in the full Product Management lifecycle, with a strong grasp of business operations and product profitability.
• Skilled in stakeholder communication and influence, with in-depth knowledge of market concepts and rules and organisational processes.
• Project/change management experience in tech projects
• Familiar with systems, products, and contracting procedures, including SLA development and management
• Strong commercial, organisational, and time management skills with attention to detail

What you’ll receive.

As an equal opportunity employer, we’re committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you.

You’ll enjoy:

• Life Assurance (2.5 x salary)
• Private medical insurance (employee & family cover)
• Car allowance £8,400
• Annual Bonus Scheme
• 25 days holiday plus 8 bank holidays as standard (may vary by role)
• Staff Shop
• Stakeholder Pension Scheme
• Discount & cashback platform
• Personal Accident Insurance
• Free health check
• Employee Assistance Programme
• A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans)
• Salary sacrifice car lease scheme
• Free independent mortgage advice
• Discounted tutoring for children
• Access to financial learning tools and affordable loans via your salary
• Free car parking
• Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions.

Proud to be Bakkavor

We’re proud to be the market leader in the UK fresh prepared food industry. We’re proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury’s and Waitrose. We’re driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business – come and join our dedicated Bakkavor team!

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