People Services Administrator & Facilities Co-ordinator

Proud to deliver high quality products and develop a high-quality career. 

People Services Administrator & Facilities Co-ordinator

25 hours per week

6 Months Fixed Term Contract

Highly competitive rewards package including Group Pension 

Excellent career progression prospects across the Bakkavor group 

Why join us? 

We’re constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more. 

About the role. 

To provide high quality, consistent and compliant advice, support and resolution to all tier one customer requests for assistance to People Services.

Ensuring that all responses delivered are within agreed parameters in order to maximise customer efficiency, effectiveness, and confidence. Administer a diverse range of operational HR

Administration related tasks across all People Service functions. Co-ordination of facilities management of People Services Eden Building

Role Accountabilities

• Carry out all HR lifecycle administration transactions accurately and promptly following standard operating procedures documented. Escalate any process issues identified to the relevant tier 2 team

• When necessary, liaise with colleagues in other areas of People Services, Centre of Expertise or HR Business Units to resolve issues and provide service as appropriate, attempting to resolve matters first time, as opposed to simply handing-off. Ensure the correct escalation of queries to subject matter experts in these areas.

• Provide proactive assistance and support to colleagues to ensure that requests are effectively managed, that workload is fairly shared and that bottlenecks within the team are avoided.

• Responsibility for tier 1 transactions including but not limited to: · Monies owed process Reference requests · Exit Interview analysis · NI checks · LSA · Bereavement leave · Personal detail changes · Extended leave · Eye care voucher administration

• Processing of insurance claims by sourcing and collating the relevant information and returning to the originator

• Facilities management for the Eden building including but not limited to: · Managing and maintaining of office furniture including repair & replacements · Liaising with site services team in relation to structural issues including inspections and quotations · Point of contact for external contractors

• Inputting of disciplinary /grievance outcomes to employee records in MyHR

• Supporting the People Services function in ensuring that all people related information is kept up to date and filed in relevant electronic and paper filing systems through timely and accurate data entry and filing.

• Be an active member of the team developing People Services by feeding back and contributing to the improvement of the efficiency and effectiveness of the service, including making recommendations for new ideas and ways of working.

• Maintain a working knowledge of HR policies and procedures.

• Encourage self-service, wherever possible, and sign -post customers to policies, procedures and supporting resources including Line Manager toolkits, Process Maps and Behavioural Guides. Be a subject matter expert on the HR Sharepoint pages, supporting managers to find documents that they need.

• Ensure a high level of confidentiality is maintained in all aspects of work in accordance with GDPR regulations

• Manage incoming and out-going post within agreed timelines for all areas of People Services

• Process all relevant MYHR workflow requests daily in accordance with agreed SLAs.

• Support any requirements by the People function for mail-merge or bulk letter processing, including sending out P45s, pension letters, loyal service awards etc.

• Processing of incoming and out-going reference requests

• Processing all colleague’s personal details changes in MyHR ensuring GDPR compliance

• Order stationery and office supplies as required. Including IT equipment requests and Freshways App, catering requirements for team events such as Wellbeing Wednesday etc

• Purchase order management including major People Services projects, employee forum initiatives and any ad hoc requests from Head of People Services
• Manage the Vercada App, for new starters, leavers, and providing data analysis

What you’ll receive 

As an equal opportunity employer, we’re committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits and wellbeing offerings that are important to you.

You’ll enjoy: 

• Life Assurance (1 x salary)
• 25 days holiday plus 8 bank holidays as standard (may vary by role)
• Private medical insurance (after 5 years’ service)
• Staff Shop
• Stakeholder Pension Scheme
• Discount & cashback platform
• Personal Accident Insurance
• Free health check
• Employee Assistance Programme
• A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans)
• Salary sacrifice car lease scheme
• Free independent mortgage advice
• Discounted tutoring for children
• Access to financial learning tools and affordable loans via your salary
• Free car parking – Site dependant

Proud to be Bakkavor 

We’re proud to be the market leader in the UK fresh prepared food industry. We’re proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury’s and Waitrose. We’re driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business – come and join our dedicated Bakkavor team! 

Find out more and apply. 

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