Commercial Manager - Business Process

Proud to deliver high quality products and develop a high-quality career. 

Commercial Manager - Business Process

Competitive Salary 

Bonus scheme 

Private Healthcare 

Highly competitive rewards package including Group Pension 

Excellent career progression prospects across the Bakkavor group 

Why join us? 

We’re constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more. 

About the role. 

This is a new group-wide role to champion the commercial function as we continue to improve our ways of working through standardised processes. This role will primarily support significant transformation projects with high level change impacts for our business.

A key part of this role will be to become a proactive SAP Superuser. The right candidate is experienced and influential, with expert business process knowledge and experience within their business area. The contribution of Superusers will be crucial to our success. You will receive advanced training and become the SAP expert within the commercial function. You will also be part of a hypercare team, providing front-line assistance during go-live windows for SAP users in your function. Once the system is live, you will continue the role of a Superuser providing help and support to end users, ensuring they receive the right support or escalate issues through the appropriate channels. Over time you may be asked to support continuous improvement initiatives or future system upgrades.

More broadly, you will be responsible for ensuring the successful review and adoption of the standard Bakkavor processes and helping your colleagues understand and adjust to the new ways of working in your functional area. You will act as a key liaison between project teams and the business, providing critical support to colleagues and providing important feedback to various project teams.

Your key activities will be wide-reaching and varied, such as coordinating change activities with impacted functions, supporting business data activities, performing user testing in the new systems, reviewing and validating training materials, and engaging and communicating with impacted groups.

Role Accountabilities

• Serve as the primary point of contact for day-to-day SAP end users (colleagues) for their area of the business supporting with queries and issues, ensuring timely resolution and escalation when necessary.
• Coordination of change management activities across affected functions such as managing business impacts actions to ensure successful transitions to new standard processes and ways of working.
• Communicate effectively with impacted colleagues, champion the changes and provide insight into impacted audiences.
• Work closely with the project team and utilise your understanding of existing systems, processes and tools to assess and deploy the future-state solution.
• Participate in SAP project activities including User Acceptance Testing (UAT), attend workshops, go-live preparation, and post-go-live support.
• Work cross functionally and contribute as a Subject Matter Expert (SME) actively contributing or leading discussions using your knowledge of existing processes, data or systems.
• Support business data activities including data cleansing and the validation of training materials.
• Once the system is live in your area you will continue to be the first point of contact for end users, providing support and helping to escalate issues back into the Project ision tam as appropriate.

About you

• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong communication and collaboration skills, able to work with both technical and non-technical stakeholders.
• Strong interpersonal skills with the ability to engage and influence stakeholders.
• Self-motivated with a proactive approach to problem-solving.
• Have an excellent understanding of your department/function the processes, data, systems and people.
• Adaptable and able to thrive in a fast-paced project environment.
• Strong organisational skills and attention to detail.
• Experience with system implementations or upgrades.
• Experience in managing change and resolving areas of resistance to change.
• Self-starter & thrives in seeking opportunity to add value beyond requirements of job description

What you’ll receive 

As an equal opportunity employer, we’re committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits and wellbeing offerings that are important to you.

You’ll enjoy: 

• Life Assurance (2.5 x salary)
• Private medical insurance
• Annual Bonus Scheme
• 25 days holiday plus 8 bank holidays as standard (may vary by role)
• Staff Shop
• Stakeholder Pension Scheme
• Discount & cashback platform
• Personal Accident Insurance
• Free health check
• Employee Assistance Programme
• A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans)
• Salary sacrifice car lease scheme
• Free independent mortgage advice
• Discounted tutoring for children
• Access to financial learning tools and affordable loans via your salary
• Free car parking – Site dependant

Proud to be Bakkavor 

We’re proud to be the market leader in the UK fresh prepared food industry. We’re proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury’s and Waitrose. We’re driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business – come and join our dedicated Bakkavor team! 

Find out more and apply. 

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