Customer Service Administrator

Date: Jun 22, 2022

Location: Carson, CA, US

Company: Bakkavor

WHO IS BAKKAVOR?

 

We're the biggest name you've never heard. You've probably eaten our food and just didn't realize it. Because as global leaders in the fresh prepared food industry, we create innovative products, including meals, soups, dips, salads, desserts, pizzas, and bread for our customers across the world, including Harris Teeter and Home Chef, Starbucks, Tesco, Waitrose in the UK.

 

DIVERSITY & INCLUSION: We believe everyone has a valuable part to play in the success of our business. We aim to communicate effectively and are committed to the highest standards of ethics and integrity.

 

LIVING OUR VALUES: At the heart of every decision, we are driven by our values of Be Proud of What We Do, Respect and Trust Each Other, Keep the Customer at the Heart of What We Do, and Get it Right, Keep it Right.

 

ENVIRONMENTAL, SOCIAL, AND GOVERNANCE- WE work collaboratively on the issues that matter most. From our supply chain and operations to our workplaces and communities. Our aim is to become a Trusted Partner, tackling the most important challenges facing our world

 

 

ABOUT THE ROLE: 

 

The Customer Service Administrator supports aspects of supply to the business and our customers. They help with continuity of supply to internal and external Customers. The individual would help with sales orders for finished goods, storage and transportation services.

  • Coordinate with off-site logistics centers, supplier and vendors to meet deadlines and track all shipments
  • Identifies any Customer service issues and takes appropriate action.
  • Checks the delivery status with the carriers and ensures all delivery will occur on time and escalate if any issues are to occur.
  • Establish and maintain logistics procedures and systems and ensure compliance with regulations and laws.
  • Liaises with carriers and monitors all deliveries to our customers are on time in full.
  • Makes/co-ordinates delivery appointments where applicable.

 

EDUCATION and/or EXPERIENCE

 

  • Experience with inventory software, warehouse, shipping, and production experience; or an equivalent combination of education, certification, training, and/or experience.
  • Knowledge of warehouse operations and inventory software preferred
  • Ability to operate a computer using Microsoft Office products (Word, Outlook, and Excel)
  • Experience in food industry preferred. 

 

THE PERKS:

 

Bakkavor offers an impressive array of benefits above and beyond other companies including tuition reimbursement, paid day off on every team member’s birthday, parental leave and HSA contributions.

 

We are proud to be an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


Nearest Major Market: Los Angeles