People Services Co-ordinator

We drive our own success. 

Proud to deliver high quality products and develop a high-quality career. 

Fixed term contract for 6 months

Competitive salary 

Highly competitive rewards package including Group Pension 

Excellent career progression prospects across the Bakkavor group 

Why join us? 

We’re constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more. 

About the role. 

 To provide high quality, consistent and compliant advice, support and resolution to all tier two customer requests for assistance to the People Hub. Ensuring that all responses delivered are within agreed parameters in order to maximise customer efficiency, effectiveness, and confidence. 

Role Accountabilities

• Provide transactional and advisory support for tier 2 activities, and ensure that all relevant colleague documentation, paperwork and systems are completed in accordance with Standard Operating Procedures (SOPs), agreed service levels, company policy, procedures and employment legislation.
• When necessary, liaise with colleagues in other areas of MyHR Services, Centre of Expertise or HR Business Units to resolve issues and provide service as appropriate, attempting to resolve matters first time, as opposed to simply handing-off. Ensure the correct escalation of queries to subject matter experts in these areas.
• Provide proactive assistance and support to colleagues to ensure that requests are effectively managed, that workload is fairly shared and that bottlenecks within the team are avoided.
• Responsibility for tier 2 transactions including but not limited to: · Job / Contractual changes · Leavers · Employee Benefits and recognition · Family Friendly · Faster payment process
• Ensure that relevant records and systems are maintained and that all employee data is entered into MyHR in real time and any other associated systems in a timely, accurate and consistent manner that meets the need of the business and audit requirements
• Be an active member of the team developing MyHR Employee Services by feeding back and contributing to the improvement of the efficiency and effectiveness of the service, including making recommendations for new ideas and ways of working.
• Helping to maintain a bank of frequently asked questions to help standardise the quality of responses to generic queries.
• Maintain a working knowledge of HR policies and procedures.
• Encourage self-service, wherever possible, and sign -post customers to policies, procedures and supporting resources including Line Manager toolkits, Process Maps and Behavioural Guides. Be a subject matter expert on the HR Sharepoint pages, supporting managers to find documents that they need.
• Ensure a high level of confidentiality is maintained in all aspects of work in accordance with GDPR regulations
• Point of escalation for Customer Experience Co-ordinators and People Administrators for resolution of employee lifecycle issues, including troubleshooting, investigating and advice.
• Process all relevant MYHR workflow requests daily in accordance with agreed SLAs.
• Be a subject matter expert on the HR MYHR queries and provide coaching to managers to encourage the use of Managers Self Service and Employee Central and signpost to the information that they need.
• Be actively Involved in internal projects to improve efficiencies and support wider business objectives.
• Keep abreast of changes in employment law and the changing landscape of the business and recommend changes to the SOPs for your area of responsibility.
• Build great relationships with Site HR Teams and Line Managers to support with the day-to-day running and support of the services we provide. Being the first point of contact for resolutions

 About you. 

• Min 4 GCSE’s with Maths and English minimum of C / 4 or equivalent
• Proven experience of providing administrative support within a busy office environment
• Experience, understanding and competent in the use of the Microsoft suite of products
• including outlook, word, excel and powerpoint.
• Accuracy/thoroughness, attention to detail and the ability to identify errors and/or omissions
• Clear and articulate communicator in both written and verbal communications
• Proactive, organised, and sound analytical/problem solving skills
• Flexibility in approach and thinking
• Ability to handle confidential information discretely, professionally and appropriately in line
• with GDPR regulations
• Remain calm and ability to work under pressure
• Delivery focus and willingness to “go the extra mile”.
• A willingness to embrace new HR technologies and changing processes.
• Strong team working skills focusing on sharing best practice and supporting colleagues

It would also be beneficial if you had

• Experience of providing advice on a range of HR issues
• Customer Service Qualification Level 2
• CIPD Level 3 Qualification
• Experience of working with HR Systems for example – Success Factors

What you’ll receive. 

As an equal opportunity employer, we’re committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits and wellbeing offerings that are important to you.  

.  

• Life Assurance (1 x salary)
• 25 days holiday plus 8 bank holidays as standard (may vary by role)
• Private medical insurance (after 5 years’ service)
• Staff Shop
• Stakeholder Pension Scheme
• Discount & cashback platform
• Personal Accident Insurance
• Free health check
• Employee Assistance Programme
• A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans)
• Salary sacrifice car lease scheme
• Free independent mortgage advice
• Discounted tutoring for children
• Access to financial learning tools and affordable loans via your salary
• Free car parking – Site dependant

Proud to be Bakkavor 

We’re proud to be the market leader in the UK fresh prepared food industry. We’re proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury’s and Waitrose. We’re driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business – come and join our dedicated Bakkavor team! 

Find out more and apply.