SAP Process Expert - OTC

Following the combination with Bakkavor in January 2026, we’re one of the UK’s leading creators of convenience food, driven by a simple purpose: to make everyday taste better.

As a vibrant and fast-moving business, we’re proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn.

 

Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop.

Greencore has set the vision to build a world class SAP solution, through Project Vision, that delivers outstanding customer and colleague experience, technology innovation, integrated & comprehensive solutions to ensure our operations run without impact.  

The SAP Process Expert (OTC) is a key contributor to the transformation and optimization of Order to Cash processes, with a focus on SAP S/4HANA migration and adoption of SAP Fiori applications. This role plays a key part in ensuring that OTC processes are efficient, compliant, and aligned with strategic business goals, while enabling a smooth transition to the future SAP landscape.

The SAP Process Expert supports the development of best-in-class process performance, maturity, and customer (both internal and external) satisfaction and works very closely with the Finance Shared Services (FSS) Team in ensuring that the services are delivered as per agreed SLAs. 

• Support the analysis, design, and continuous improvement of end-to-end OTC processes including order management, pricing, billing and receivables
• Collaborate with business units to identify inefficiencies and implement SAP-enabled solutions that drive value and standardisation
• Ensure integration with upstream and downstream processes (e.g., commercial, finance, logistics)
• Serve as the OTC process lead in the SAP S/4HANA migration program
• Support fit-gap analysis, data cleansing, and process harmonisation activities
• Work closely with implementation partners and internal teams to validate functional designs and configurations
• Participate in testing cycles (SIT, UAT), cutover planning, and post-go-live support
• Champion the adoption of SAP Fiori apps relevant to OTC processes (e.g., Manage Sales Orders, Track Billing Documents, Credit Overview)
• Collaborate with IT to ensure Fiori apps are properly configured, tested, and deployed
• Provide training and support to end users on Fiori app usage and benefits
• Facilitate workshops and training sessions to align stakeholders on process changes and system capabilities
• Ensure OTC processes comply with internal controls, audit standards, and regulatory requirements
• Play a key role in the delivery of ad hoc projects as part of the Transformation agenda as required, ensuring deliverables are achieved within timescales and budget

• Strong experience in SAP OTC processes, including SD module configuration and integration with FI
• Hands-on experience with SAP S/4HANA, particularly in OTC-related functionalities
• Familiarity with SAP Fiori apps and their role in enhancing user experience and process efficiency
• Proven track record in supporting SAP transformation or migration projects
• Excellent understanding in the end to the end OTC process
• Good understanding of OTC leading practices, tools & enablers including hands on experience in implementing these leading practices and realising tangible benefits
• Proactive and results-oriented
• Strong attention to detail and process thinking
• Comfortable working in a dynamic, transformation-driven environment

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.